@font-face{font-family:"Hanken Grotesk";src:url("fonts/hanken-grotesk-400.ttf") format("truetype");font-weight:400;font-style:normal;font-display:swap}
@font-face{font-family:"Hanken Grotesk";src:url("fonts/hanken-grotesk-500.ttf") format("truetype");font-weight:500;font-style:normal;font-display:swap}
@font-face{font-family:"Hanken Grotesk";src:url("fonts/hanken-grotesk-600.ttf") format("truetype");font-weight:600;font-style:normal;font-display:swap}
@font-face{font-family:"Hanken Grotesk";src:url("fonts/hanken-grotesk-700.ttf") format("truetype");font-weight:700;font-style:normal;font-display:swap}
@font-face{font-family:"Hanken Grotesk";src:url("fonts/hanken-grotesk-800.ttf") format("truetype");font-weight:800;font-style:normal;font-display:swap}
:root{color-scheme:light;--black:#000;--ink:#101010;--white:#fff;--paper:#f7f7f5;--surface:#fff;--muted:#696969;--quiet:#969696;--line:#dededb;--gold:#a88754;--gold-soft:#f2ece2;--green:#21834b;--blue:#2f68b1;--red:#c83b34;--yellow:#b17808;--gutter:clamp(20px,3vw,48px);font-family:"Hanken Grotesk",Inter,Arial,sans-serif}
*{box-sizing:border-box}html{background:var(--paper)}body{margin:0;min-width:320px;min-height:100vh;background:var(--paper);color:var(--ink)}button,input,textarea,select{font:inherit;letter-spacing:0}button,a{-webkit-tap-highlight-color:transparent}a{color:inherit;text-decoration:none}img{display:block;max-width:100%}h1,h2,h3,p{margin-top:0}button{color:inherit}::selection{background:#d9c39f;color:#000}:focus-visible{outline:2px solid var(--gold);outline-offset:3px}
.eyebrow{margin-bottom:10px;color:var(--gold);font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.13em}.brand{display:inline-flex;align-items:flex-end;gap:11px;color:currentColor}.brand img{width:108px;height:auto}.brand>span:last-child{color:inherit;font-size:11px;font-weight:700;line-height:1;letter-spacing:.09em;text-transform:uppercase;opacity:.62}
.button{min-height:44px;display:inline-flex;align-items:center;justify-content:center;gap:12px;border:1px solid currentColor;border-radius:0;padding:0 18px;background:transparent;color:var(--ink);font-size:13px;font-weight:800;cursor:pointer;transition:.15s}.button:hover{background:var(--ink);color:#fff}.button:active{transform:translateY(1px)}.button--primary{background:#000;border-color:#000;color:#fff}.button--primary:hover{background:#292929;border-color:#292929}.button--ghost{color:inherit}.button--large{min-height:52px;padding-inline:24px}.icon-button{width:42px;height:42px;border:1px solid var(--line);border-radius:0;background:transparent;color:var(--muted);font-size:20px;display:inline-grid;place-items:center;cursor:pointer}.icon-button:hover{color:var(--ink);border-color:var(--ink)}
.public-header,.portal-header{height:82px;padding:0 var(--gutter);display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #ffffff2e;background:#000;color:#fff;position:relative;z-index:10}.public-header .icon-button{color:#fff;border-color:#454545}.public-footer{min-height:60px;display:flex;align-items:center;justify-content:space-between;padding:0 var(--gutter);border-top:1px solid #242424;background:#000;color:#888;font-size:12px}
.support-home{min-height:calc(100vh - 142px);display:grid;grid-template-columns:minmax(0,1.55fr) minmax(340px,.65fr);background:#000;color:#fff}.support-home__intro{padding:clamp(50px,8vh,96px) var(--gutter);display:flex;flex-direction:column;align-items:flex-start;justify-content:center}.support-home__intro h1{max-width:850px;margin:12px 0 22px;font-size:clamp(46px,6vw,88px);line-height:.98;font-weight:700;letter-spacing:-.055em}.support-home__intro>p:not(.eyebrow){max-width:600px;margin-bottom:30px;color:#aaa;font-size:clamp(16px,1.5vw,20px);line-height:1.55}.support-home .button--primary{background:#fff;border-color:#fff;color:#000}.support-home .button--primary:hover{background:#ddd;border-color:#ddd}.support-home__rail{display:grid;border-left:1px solid #252525}.support-home__rail div{padding:clamp(25px,4vw,46px);border-bottom:1px solid #252525;display:grid;align-content:center}.support-home__rail div:last-child{border:0}.support-home__rail span{color:var(--gold);font-size:11px;font-weight:800}.support-home__rail strong{margin-top:11px;font-size:clamp(18px,1.6vw,25px);letter-spacing:-.025em}.support-home__rail p{max-width:350px;margin:7px 0 0;color:#8d8d8d;font-size:14px;line-height:1.55}
@media(min-width:681px){body.home-page{height:100vh;height:100dvh;min-height:0;overflow:hidden;display:grid;grid-template-rows:82px minmax(0,1fr) 60px}.home-page .public-header,.home-page .public-footer{height:100%;min-height:0}.home-page .support-home{height:100%;min-height:0;overflow:hidden}.home-page .support-home__intro{min-height:0;padding-block:clamp(24px,5vh,52px)}.home-page .support-home__rail{min-height:0;grid-template-rows:repeat(3,minmax(0,1fr))}.home-page .support-home__rail div{min-height:0;padding-block:clamp(14px,2.8vh,28px)}}
.ticket-form-wrap{width:min(980px,calc(100% - 40px));margin:0 auto;padding:64px 0 100px}.form-heading{display:grid;grid-template-columns:56px 1fr;gap:24px;margin-bottom:48px}.step-number{color:var(--gold);font-size:11px;font-weight:800;padding-top:10px}.form-heading h1{max-width:680px;margin-bottom:13px;font-size:clamp(38px,5vw,62px);line-height:1.02;letter-spacing:-.045em}.form-heading p{color:var(--muted);font-size:17px}.ticket-form{margin-left:80px}.ticket-form fieldset{margin:0;padding:36px 0;border:0;border-top:1px solid var(--line)}.ticket-form legend{float:left;width:190px;font-size:13px;font-weight:800}.ticket-form fieldset>:not(legend){margin-left:210px}.ticket-form label,.login-panel label,.detail-pane--form label,.template-form label{display:grid;gap:8px;margin-bottom:17px;color:var(--muted);font-size:12px;font-weight:700}.ticket-form label em{color:var(--quiet);font-style:normal;font-weight:400}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:0;background:#fff;color:var(--ink);padding:13px 14px;min-height:48px;outline:none;transition:.15s}textarea{resize:vertical;line-height:1.55}input:focus,textarea:focus,select:focus{border-color:var(--ink)}input::placeholder,textarea::placeholder{color:#9a9a9a}.choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.choice{margin:0!important;cursor:pointer}.choice input{position:absolute;opacity:0;width:1px;height:1px}.choice span{min-height:96px;display:grid;align-content:center;gap:5px;padding:18px;border:1px solid var(--line);background:#fff}.choice strong{color:var(--ink);font-size:15px}.choice small{color:var(--muted);font-weight:400}.choice input:checked+span{border-color:var(--ink);box-shadow:inset 3px 0 var(--gold)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.upload-control input,.file-button input{position:absolute;width:1px;height:1px;opacity:0}.upload-control span{min-height:48px;display:flex;align-items:center;padding:0 14px;border:1px dashed #b8b8b8;color:var(--muted)}.form-submit{margin-left:210px;padding-top:30px;display:flex;align-items:center;justify-content:space-between;gap:28px;border-top:1px solid var(--line)}.form-submit p{max-width:410px;margin:0;color:var(--quiet);font-size:11px;line-height:1.55}.honeypot{position:absolute!important;left:-9999px!important}
.flash{margin:12px auto;padding:13px 16px;border-left:3px solid var(--blue);background:#edf3fa;color:var(--ink)}.flash--success{border-color:var(--green);background:#eef7f1}.flash--error{border-color:var(--red);background:#fbefee}.flash--warning{border-color:var(--yellow);background:#fbf5e8}.admin-shell>.flash{position:fixed;top:70px;right:24px;z-index:100;max-width:440px;box-shadow:0 18px 50px #0002}
.success-page,.offline-page{display:grid;place-items:center;background:#000;color:#fff}.success-state,.offline-state{width:min(650px,calc(100% - 40px));text-align:center;padding:70px 20px}.success-state h1,.offline-state h1{margin:15px 0;font-size:clamp(40px,7vw,68px);line-height:1;letter-spacing:-.05em}.success-state>p:not(.eyebrow),.offline-state p{color:#999;font-size:16px}.success-state small,.offline-state small{display:block;max-width:470px;margin:26px auto 0;color:#777}.success-mark{width:60px;height:60px;display:grid;place-items:center;margin:0 auto 30px;border:1px solid var(--gold);border-radius:50%;color:var(--gold);font-size:24px}.success-state .button,.offline-state .button{background:#fff;border-color:#fff;color:#000}.offline-state .brand{justify-content:center;margin:0 auto 54px}.offline-state .brand img{width:152px}.offline-state .button{margin-top:22px}
.portal-status{display:flex;align-items:center;gap:8px;color:#aaa;font-size:13px}.portal-layout{width:min(900px,calc(100% - 40px));margin:0 auto;padding:58px 0 100px}.portal-ticket-head{padding-bottom:34px;border-bottom:1px solid var(--line)}.back-link{display:inline-block;margin-bottom:32px;color:var(--muted);font-size:13px}.portal-ticket-head h1{max-width:780px;margin:11px 0 22px;font-size:clamp(34px,5vw,56px);line-height:1.04;letter-spacing:-.04em}.ticket-meta{display:flex;flex-wrap:wrap;gap:9px 24px;color:var(--quiet);font-size:12px}.conversation{display:grid;gap:14px;padding:38px 0}.message{width:min(78%,660px);padding:22px;border:1px solid var(--line);background:#fff}.message--admin{justify-self:end;border-color:#b9b9b9;background:#f0f0ee}.message header,.detail-message header{display:flex;align-items:center;gap:11px;margin-bottom:15px}.message header div,.detail-message header div{display:grid}.message header small,.detail-message header small{color:var(--quiet);font-size:10px}.avatar{flex:0 0 auto;width:32px;height:32px;border:1px solid var(--line);border-radius:50%;display:grid;place-items:center;background:var(--paper);font-size:12px;font-weight:800}.message__body{color:#424242;line-height:1.65}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px}.attachments a{min-height:42px;display:flex;align-items:center;gap:9px;padding:7px 11px;border:1px solid var(--line);color:var(--muted);font-size:12px}.attachments a small{display:block;color:var(--quiet)}.reply-box{position:sticky;bottom:14px;padding:20px;border:1px solid #bdbdbd;background:#fffffff9;box-shadow:0 18px 50px #0002}.reply-box>label{display:block;margin-bottom:9px;font-weight:800}.reply-box textarea{border:0;padding:0;min-height:100px;background:transparent}.reply-box__actions,.composer-actions{display:flex;align-items:center;justify-content:space-between;gap:14px;padding-top:11px;border-top:1px solid var(--line)}.file-button{color:var(--muted);cursor:pointer;font-size:12px}.closed-notice{padding:22px;border:1px solid var(--line);color:var(--muted);text-align:center}
.login-layout{min-height:100vh;display:grid;grid-template-columns:minmax(0,1.15fr) minmax(420px,.85fr)}.login-brand{padding:38px var(--gutter);display:flex;flex-direction:column;justify-content:space-between;border-right:1px solid #202020;background:#000;color:#fff}.login-brand h1{max-width:720px;margin:14px 0 0;font-size:clamp(45px,5.6vw,78px);line-height:.98;font-weight:700;letter-spacing:-.055em}.login-brand>small{color:#777}.login-panel{display:grid;place-items:center;padding:40px;background:#fff}.login-panel form,.login-panel>div{width:min(100%,390px)}.login-panel h2{margin-bottom:7px;font-size:30px;letter-spacing:-.035em}.login-panel p{margin-bottom:28px;color:var(--muted);line-height:1.55}.login-panel .button{width:100%;margin-top:7px}.privacy-note{display:block;margin-top:17px;color:var(--quiet);line-height:1.5}.verified-customer{margin-left:210px;padding:20px;border:1px solid #cab995;background:var(--gold-soft);display:grid;gap:5px}.verified-customer span{width:max-content;padding:4px 8px;background:#000;color:#fff;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}.verified-customer strong{font-size:18px;color:var(--ink)}.verified-customer small{color:var(--muted)}
.admin-page{overflow:hidden;background:var(--paper)}.admin-nav{position:fixed;inset:0 auto 0 0;width:220px;display:flex;flex-direction:column;justify-content:space-between;padding:25px 12px 20px;border-right:1px solid #202020;background:#000;color:#fff;z-index:50}.admin-nav .brand{padding:0 14px}.admin-nav nav{display:grid;gap:3px;margin-top:34px}.admin-nav nav a{min-height:46px;display:flex;align-items:center;gap:13px;padding:0 14px;border-left:2px solid transparent;color:#8e8e8e;font-size:13px}.admin-nav nav a span{width:21px;color:#656565;text-align:center}.admin-nav nav a:hover,.admin-nav nav a.is-active{color:#fff;background:#141414;border-left-color:var(--gold)}.admin-nav nav a.is-active span{color:var(--gold)}.admin-nav__foot{padding:16px 14px 0;border-top:1px solid #292929;display:grid;gap:13px;color:#777;font-size:12px}.admin-nav__foot .app-switch{width:100%;min-height:48px;display:grid;grid-template-columns:22px minmax(0,1fr);column-gap:11px;align-items:center;padding:0 11px;border:1px solid #484033;border-left:2px solid var(--gold);background:#111;color:#fff;overflow:hidden}.app-switch span{grid-row:1/3;color:var(--gold);font-size:17px;text-align:center}.app-switch strong,.app-switch small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-switch strong{align-self:end;font-size:12px}.app-switch small{align-self:start;color:#9d865f;font-size:8px;font-weight:800;letter-spacing:.07em;text-transform:uppercase}.app-switch:hover{border-color:var(--gold)!important;background:#181818!important}.online-state{display:flex;align-items:center;gap:8px}.online-state i{width:7px;height:7px;border-radius:50%;background:var(--green)}
.pwa-install{min-height:34px;padding:0 12px;border:1px solid #bbb;border-radius:0;background:#fff;color:var(--ink);font-size:11px;cursor:pointer}.pwa-connection{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:11px;white-space:nowrap}.pwa-connection i{width:7px;height:7px;border-radius:50%;background:var(--green)}.pwa-connection.is-offline i{background:var(--red)}.pwa-toast{position:fixed;right:22px;bottom:22px;z-index:120;max-width:min(440px,calc(100vw - 32px));display:flex;align-items:center;gap:12px;padding:14px 14px 14px 16px;border:1px solid #333;background:#000;color:#fff;box-shadow:0 18px 60px #0006;font-size:12px}.pwa-toast>span{flex:1}.pwa-toast button{min-height:32px;padding:0 10px;border:1px solid var(--gold);background:transparent;color:#d5bc92;cursor:pointer}.pwa-toast .pwa-toast__close{width:28px;padding:0;border-color:transparent;color:#888;font-size:18px}.is-standalone body{padding-top:env(safe-area-inset-top)}
.admin-shell{height:100vh;margin-left:220px;background:var(--paper)}.admin-topbar{height:68px;display:flex;align-items:center;justify-content:flex-end;gap:24px;padding:0 24px;border-bottom:1px solid var(--line);background:#fff}.admin-search{width:min(540px,52vw);display:flex;align-items:center;gap:9px;margin-right:auto;margin-left:8px;border-bottom:1px solid #bababa;padding:0 5px}.admin-search input{min-height:40px;padding:0;border:0;background:transparent}.admin-profile{display:flex;align-items:center;gap:9px}.admin-profile .avatar{width:30px;height:30px;font-size:11px;background:#000;color:#fff;border-color:#000}.notification{color:var(--gold);font-size:9px}.mobile-menu,.mobile-admin-brand,.mobile-bottom,.mobile-search,.mobile-chevron,.mobile-stats{display:none}.admin-content{height:calc(100vh - 68px);overflow:auto;padding:28px clamp(22px,3vw,48px) 56px}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:22px;margin-bottom:25px}.page-heading h1{margin:5px 0 0;font-size:clamp(32px,3.4vw,46px);line-height:1;letter-spacing:-.045em}
.metric-strip{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);background:#fff}.metric-strip>div{min-height:112px;display:grid;grid-template-columns:auto 1fr;align-content:center;gap:10px;padding:19px;border-right:1px solid var(--line)}.metric-strip>div:last-child{border:0}.metric-strip small{color:var(--muted)}.metric-strip strong{grid-column:1/-1;font-size:32px;line-height:1}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--quiet)}.status--new{background:var(--blue)}.status--open{background:var(--yellow)}.status--waiting{background:#7461b3}.status--resolved{background:var(--green)}.status--closed{background:var(--quiet)}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(260px,.55fr);gap:18px;margin-top:18px}.recent-list,.work-pulse{border:1px solid var(--line);background:#fff}.section-title{height:58px;padding:0 18px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.section-title h2{margin:0;font-size:16px}.section-title a{color:var(--gold);font-size:12px;font-weight:700}.recent-list>a{min-height:66px;padding:0 18px;display:grid;grid-template-columns:10px minmax(0,1fr) auto 15px;align-items:center;gap:13px;border-bottom:1px solid var(--line)}.recent-list>a:last-child{border:0}.recent-list>a:hover{background:#f5f5f3}.recent-list a span:nth-child(2){display:grid;gap:3px;min-width:0}.recent-list small{color:var(--quiet)}.recent-list strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.recent-list time{color:var(--muted);font-size:11px}.work-pulse{padding:24px;display:flex;flex-direction:column;justify-content:center;background:#000;color:#fff}.work-pulse strong{font-size:68px;line-height:.9}.work-pulse>span{margin:8px 0 22px;color:#b89b6d;font-size:13px}.work-pulse>p:not(.eyebrow){color:#8a8a8a;font-size:13px;line-height:1.55}
.ticket-workspace{height:calc(100vh - 68px);display:grid;grid-template-columns:minmax(600px,1fr)}.ticket-workspace.has-detail{grid-template-columns:minmax(600px,1.25fr) minmax(430px,.75fr)}.ticket-list-pane{min-width:0;overflow:auto;padding:25px 20px 46px}.filter-tabs{display:flex;border-bottom:1px solid var(--line);margin-bottom:7px}.filter-tabs a{min-height:42px;display:inline-flex;align-items:center;gap:7px;padding:0 14px;color:var(--muted);border-bottom:2px solid transparent;font-size:12px}.filter-tabs a span{min-width:21px;padding:2px 6px;border-radius:12px;background:#e8e8e5;font-size:10px;text-align:center}.filter-tabs a.is-active{color:var(--ink);border-bottom-color:#000}.ticket-table{min-width:830px;background:#fff;border:1px solid var(--line)}.ticket-table__head,.ticket-row{display:grid;grid-template-columns:112px minmax(200px,1.5fr) minmax(120px,.8fr) 135px 80px 86px;gap:11px;align-items:center;padding:0 12px}.ticket-table__head{min-height:40px;color:var(--quiet);font-size:10px}.ticket-row{min-height:64px;border-top:1px solid var(--line);font-size:12px}.ticket-row:hover,.ticket-row.is-selected{background:#f4f4f2}.ticket-row.is-selected{box-shadow:inset 2px 0 var(--gold)}.ticket-row>strong{display:grid;gap:4px;font-size:13px}.ticket-row>span{color:var(--muted)}.ticket-row>span:nth-of-type(3){display:flex;align-items:center;gap:7px}.ticket-row time{color:var(--quiet)}.ticket-row.is-internal-task{background:#faf7f1}.internal-task-badge{width:max-content;padding:3px 6px;border:1px solid #bda67e;color:#866b3e;font-size:8px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.ticket-number{display:flex;align-items:center;gap:8px;font-size:10px;font-weight:700}.priority{padding-left:11px;position:relative}.priority:before{content:"";position:absolute;left:0;top:50%;width:6px;height:6px;border-radius:50%;background:var(--blue);transform:translateY(-50%)}.priority--high:before,.priority--urgent:before{background:var(--red)}.priority--low:before{background:var(--green)}.empty-state{padding:70px 20px;text-align:center;color:var(--muted)}.empty-state strong{color:var(--ink);font-size:20px}
.detail-pane{height:calc(100vh - 68px);display:flex;flex-direction:column;border-left:1px solid var(--line);background:#fff;overflow:hidden}.detail-head{min-height:132px;padding:20px;display:grid;grid-template-columns:1fr auto;gap:11px;border-bottom:1px solid var(--line)}.detail-head>div p{margin:0 0 7px;color:var(--muted);font-size:10px;font-weight:700}.detail-head h2{margin:0 0 6px;font-size:20px}.detail-head>div span{color:var(--muted);font-size:12px}.detail-back{display:none}.ticket-controls{min-height:68px;display:grid;grid-template-columns:1fr 1fr 1fr 1fr 42px;gap:7px;align-items:end;padding:9px 12px;border-bottom:1px solid var(--line);background:#fafafa}.ticket-controls label{display:grid;gap:3px;color:var(--quiet);font-size:9px}.ticket-controls select,.ticket-controls input{min-height:36px;padding:5px 7px;font-size:11px}.detail-conversation{flex:1;overflow:auto;padding:18px}.detail-message{padding:16px 0;border-bottom:1px solid var(--line);color:#444;font-size:13px;line-height:1.55}.detail-message.is-internal{margin:9px 0;padding:15px;border:1px solid #c7b58f;background:var(--gold-soft)}.detail-message.is-internal strong{color:#725a33}.admin-composer{flex:0 0 auto;margin:0 11px 11px;border:1px solid #bdbdbd;background:#fff}.composer-tabs{display:flex;border-bottom:1px solid var(--line)}.composer-tabs button{min-height:40px;border:0;border-bottom:2px solid transparent;background:none;color:var(--muted);cursor:pointer;font-size:11px;font-weight:700}.composer-tabs button.is-active{color:var(--ink);border-bottom-color:var(--gold)}.admin-composer select{min-height:34px;border-width:0 0 1px;font-size:11px}.admin-composer textarea{min-height:92px;border:0;background:transparent}.composer-actions{padding:9px}.detail-pane--form{overflow:auto;padding:22px}.detail-pane--form header{margin-bottom:24px}.detail-pane--form header .icon-button{float:right}.detail-pane--form h2{font-size:30px;letter-spacing:-.035em}.detail-pane--form form{display:grid}.detail-pane--form .button{margin-top:7px}.form-hint{margin:-3px 0 17px;color:var(--quiet);font-size:11px;line-height:1.5}.entry-type{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin:0 0 18px;padding:0;border:0}.entry-type legend{grid-column:1/-1;margin-bottom:6px;color:var(--quiet);font-size:10px}.entry-type label{position:relative;cursor:pointer}.entry-type input{position:absolute;opacity:0}.entry-type span{min-height:86px;display:grid;align-content:center;gap:4px;padding:12px;border:1px solid var(--line);background:#fff}.entry-type small{color:var(--quiet);font-size:10px}.entry-type input:checked+span{border-color:var(--ink);background:var(--gold-soft);box-shadow:inset 3px 0 var(--gold)}
.customer-list,.template-list,.template-form{border:1px solid var(--line);background:#fff}.customer-list__head,.customer-list>div:not(.customer-list__head){min-height:62px;display:grid;grid-template-columns:minmax(210px,1.3fr) minmax(210px,1fr) 80px 130px;gap:16px;align-items:center;padding:0 20px;border-bottom:1px solid var(--line)}.customer-list__head{min-height:40px;color:var(--quiet);font-size:10px}.customer-list>div:last-child{border:0}.customer-list span{display:grid}.customer-list small,.customer-list time{color:var(--quiet)}.customer-list a{color:var(--muted)}.customer-list>.is-disabled{opacity:.45}.template-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(320px,.65fr);gap:18px}.template-list article{min-height:110px;padding:18px;display:flex;justify-content:space-between;gap:14px;border-bottom:1px solid var(--line)}.template-list article:last-child{border:0}.template-list article div{display:grid;gap:4px}.template-list small,.template-list p{color:var(--muted)}.template-list p{margin:7px 0 0}.template-form{padding:22px}.template-form h2{margin-bottom:20px}
@media(max-width:1100px){.ticket-workspace.has-detail{grid-template-columns:minmax(0,1fr) minmax(390px,.85fr)}.ticket-table{min-width:0}.ticket-table__head{display:none}.ticket-row{grid-template-columns:minmax(0,1fr) 90px;min-height:82px;padding:13px}.ticket-row>*{display:none!important}.ticket-row>strong,.ticket-row>time{display:block!important}.ticket-row>strong{font-size:14px}.ticket-row time{text-align:right}.ticket-row .ticket-number{display:flex!important;grid-row:2}.metric-strip>div{min-height:105px}}
@media(max-width:820px){.entry-type{grid-template-columns:1fr}body.admin-page{overflow:auto;padding-bottom:calc(76px + env(safe-area-inset-bottom))}.admin-nav{width:min(82vw,320px);transform:translateX(-102%);transition:.2s;box-shadow:18px 0 50px #0008}.admin-nav.is-open{transform:none}.admin-shell{height:auto;min-height:100vh;margin-left:0}.admin-topbar{height:64px;padding:0 17px;position:sticky;top:0;z-index:30}.admin-search,.pwa-install{display:none}.pwa-connection span,.admin-profile strong,.notification{display:none}.mobile-menu{display:block;border:0;background:none;font-size:21px}.mobile-admin-brand{display:inline-flex;margin-left:12px;align-items:baseline;gap:7px}.mobile-admin-brand .brand__wordmark{font-size:25px}.mobile-admin-brand small{font-size:8px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.admin-profile{margin-left:auto}.admin-content{height:auto;overflow:visible;padding:24px 17px 38px}.page-heading{align-items:center}.page-heading h1{font-size:34px}.page-heading .button{width:42px;padding:0}.page-heading .button-label{display:none}.mobile-bottom{position:fixed;inset:auto 0 0;height:calc(70px + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid #292929;background:#000000f7;z-index:60}.mobile-bottom a,.mobile-bottom button{border:0;background:none;color:#777;display:grid;place-content:center;gap:3px;font-size:10px}.mobile-bottom span{font-size:20px}.mobile-bottom .is-active{color:#d4bb91}.metric-strip{grid-template-columns:1fr 1fr}.metric-strip>div:nth-child(2){border-right:0}.metric-strip>div:nth-child(-n+2){border-bottom:1px solid var(--line)}.dashboard-grid{grid-template-columns:1fr}.work-pulse{min-height:220px}.recent-list>a{grid-template-columns:8px minmax(0,1fr) auto}.recent-list>a b{display:none}.ticket-workspace,.ticket-workspace.has-detail{height:auto;display:block}.ticket-list-pane{overflow:visible;padding:22px 17px 28px}.ticket-workspace.has-detail .ticket-list-pane{display:none}.ticket-workspace.auto-detail .ticket-list-pane{display:block}.ticket-workspace.auto-detail .detail-pane{display:none}.mobile-stats{display:flex;gap:16px;margin:0 0 18px;color:var(--muted);font-size:11px}.mobile-stats b{color:var(--ink);font-size:16px}.filter-tabs{overflow:auto}.filter-tabs a{padding:0 13px;white-space:nowrap}.mobile-search{display:flex;margin:11px 0}.mobile-search input{border-right:0}.mobile-search button{width:48px;border:1px solid var(--line);background:#fff}.ticket-table{border:0;background:transparent}.ticket-row{display:grid;grid-template-columns:10px minmax(0,1fr) auto 16px;gap:9px;min-height:106px;padding:16px 0;border-top:1px solid var(--line);background:transparent!important;box-shadow:none!important}.ticket-row>*{display:none!important}.ticket-row .ticket-number{display:flex!important;grid-column:2;grid-row:1}.ticket-row .ticket-number .status-dot{position:absolute;left:17px}.ticket-row>strong{display:block!important;grid-column:2;grid-row:2;font-size:15px}.ticket-row>span:nth-of-type(2){display:block!important;grid-column:2;grid-row:3}.ticket-row>time{display:block!important;grid-column:3;grid-row:1/3;text-align:right}.mobile-chevron{display:block!important;grid-column:4;grid-row:1/4;align-self:center;font-size:22px}.detail-pane{height:calc(100vh - 134px);border-left:0}.detail-back{display:inline-block;grid-column:1/-1;color:var(--muted);font-size:12px}.detail-head{min-height:140px}.ticket-controls{overflow:auto;grid-template-columns:136px 116px 126px 126px 42px}.admin-composer{margin:0;border-inline:0;border-bottom:0}.detail-pane--form{height:auto;min-height:calc(100vh - 134px)}.customer-list__head{display:none}.customer-list>div:not(.customer-list__head){grid-template-columns:1fr auto;height:auto;padding:17px}.customer-list>div a{grid-column:1}.customer-list>div b{grid-column:2;grid-row:1}.customer-list>div time{grid-column:2;grid-row:2}.template-grid{grid-template-columns:1fr}.template-form{order:-1}}
@media(max-width:680px){.pwa-toast{right:16px;bottom:calc(84px + env(safe-area-inset-bottom));flex-wrap:wrap}.public-header,.portal-header{height:72px}.brand__wordmark{font-size:27px}.brand>span:last-child{font-size:9px}.public-header .button--ghost{width:auto;min-height:44px;padding:0 16px;font-size:13px;color:#fff;border-color:#45474b;border-radius:10px}.support-home{display:block}.support-home__intro{min-height:calc(100vh - 72px);padding:58px 20px}.support-home__intro h1{font-size:clamp(44px,14vw,65px)}.support-home__intro>p:not(.eyebrow){font-size:16px}.support-home__rail{border-left:0;border-top:1px solid #252525}.support-home__rail div{min-height:175px;padding:28px 20px}.public-footer{align-items:flex-start;flex-direction:column;justify-content:center;gap:7px;padding:18px 20px}.ticket-form-wrap{width:calc(100% - 36px);padding:44px 0 80px}.form-heading{grid-template-columns:1fr;gap:10px;margin-bottom:38px}.step-number{padding:0}.form-heading h1{font-size:40px}.ticket-form{margin-left:0}.ticket-form fieldset{padding:30px 0}.ticket-form legend{float:none;width:auto;margin-bottom:20px}.ticket-form fieldset>:not(legend){margin-left:0}.verified-customer{margin-left:0}.choice-grid,.form-grid{grid-template-columns:1fr}.form-submit{margin-left:0;align-items:stretch;flex-direction:column}.form-submit .button{width:100%}.portal-layout{width:calc(100% - 36px);padding:40px 0 84px}.portal-ticket-head h1{font-size:36px}.message{width:94%;padding:18px}.reply-box{bottom:78px;margin-inline:-7px}.reply-box__actions{align-items:stretch;flex-direction:column}.reply-box__actions .button{width:100%}.login-layout{display:block;width:100vw;overflow:hidden}.login-brand{width:100vw;min-height:42vh;padding:28px 22px;border-right:0}.login-brand h1{font-size:40px;line-height:1}.login-panel{display:block;width:100vw;padding:38px 22px}.login-panel form,.login-panel>div{width:calc(100vw - 44px);max-width:calc(100vw - 44px)}.login-panel h2{font-size:28px}.metric-strip>div{padding:15px}.metric-strip strong{font-size:30px}.recent-list time{display:none}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important}}
@media(max-width:820px){.mobile-admin-brand{align-items:flex-end}.mobile-admin-brand img{width:78px;height:auto}.mobile-admin-brand .brand__wordmark{display:none}}

/* Compact mobile support entry, matching the focused login. */
@media (max-width:680px) {
  body.home-page {background:#090a0b;color:#f5f5f5;min-height:100svh;}
  .home-page .public-header {height:76px;padding:0 22px;background:#090a0b;border-color:#292b2e;}
  .home-page .brand img {width:84px;}
  .home-page .brand {gap:12px;align-items:center;}
  .home-page .brand>span:last-child {font-size:10px;letter-spacing:.06em;}
  .home-page .support-home {background:#090a0b;min-height:0;}
  .home-page .support-home__intro {min-height:0;padding:38px 22px 32px;justify-content:flex-start;}
  .home-page .support-home__intro .eyebrow {font-size:10px;letter-spacing:.12em;color:#dfc27f;margin:0 0 16px;}
  .home-page .support-home__intro h1 {font-size:clamp(34px,9.5vw,46px);font-weight:700;line-height:1.08;letter-spacing:-.045em;margin:0 0 18px;}
  .home-page .support-home__intro>p:not(.eyebrow) {font-size:16px;line-height:1.55;color:#a4a6aa;margin:0 0 24px;max-width:35ch;}
  .home-page .support-home__intro .button {width:100%;min-height:54px;background:#dfc27f;border-color:#efdaac;color:#17140c;border-radius:12px;font-size:15px;}
  .home-page .support-home__intro .button:hover {background:#ecd399;}
  .home-page .support-home__rail {margin:0 22px;border:0;border-top:1px solid #292b2e;}
  .home-page .support-home__rail div {min-height:0;padding:20px 0;display:grid;grid-template-columns:28px minmax(0,1fr);gap:5px 10px;border-color:#292b2e;}
  .home-page .support-home__rail span {grid-column:1;grid-row:1/3;padding-top:4px;color:#b39a67;}
  .home-page .support-home__rail strong {grid-column:2;margin:0;font-size:17px;line-height:1.3;}
  .home-page .support-home__rail p {grid-column:2;margin:0;font-size:14px;line-height:1.5;color:#96989d;}
  .home-page .public-footer {background:#090a0b;padding:20px 22px calc(20px + env(safe-area-inset-bottom));border-color:#292b2e;font-size:11px;gap:5px;}
}